Vendors and their clients both benefit by outsourcing implementation. Software-as-a-Service (SaaS) providers can concentrate resources on more lucrative functions, like product development and sales, by outsourcing implementation. Their customers, meanwhile, can speed adoption, there by accelerating the return on their investment.
Revenue for cloud software reached $48.8 billion in revenue in 2014 and is expected to continue to experience a high rate of growth reaching $112.8 billion in revenue by 2019. SaaS delivery is growing nearly five times faster than the software market as a whole. SaaS has become a significant growth driver to all functional software markets;the cloud software model will account for $1 of every $4.59 spent on software by 2019, according to an August 2015 report by IDC.
SaaS applications are commonly used in customer relationship management (CRM), enterprise resource planning (ERP), benefits administration and human capital management (HCM).
However, enabling technologies do not achieve full functionality unless planned and implemented properly. Outsourcing implementation helps SaaS vendors and users in the following ways.