Employee Navigator Practice

Employee Navigator Benefits, HR, and Compliance Solutions

If you have Employee Navigator as your all in one technology for benefits, HR, and compliance and you are looking for solutions for implementation, optimization, administration, or another need, our experts can help.  Providence Technology Solutions partners with brokers, vendors, and clients. Our practice is ready to assist with all of your Employee Navigator needs.  A few of our solutions include the below:

• Employee Navigator Case Building
• Employee Navigator Project Management, Including Program Direction and PMO Processes to Optimize Business Objectives
• Employee Navigator System Implementation Consisting of Expertise in Configuration, Imports of Census/Benefit Election Records, Data Discrepancy Resolution, and Interface Setup
  • Benefits Administration
  • HR Management, Including (New Hire Onboarding, Time Off Tracking, Asset Tracking)
  • ACA & COBRA
  • Integrated Payroll
  • Mobile
• Employee Navigator User Acceptance and System Integration Testing and System Functionality QA
• Branding and Customization of Employee Navigation Applications for a Unique User Experience
• Employee Navigator Training and User Adoption Initiatives Data mapping and conversion
• EDI facilitation and triage
• Benefits Carrier Billing Reconciliation Automation

Employee Navigator Support Solutions

• Employee Navigator System Optimization and Upgrades
• Process Improvement
• Ongoing Change Management
• Go-Live Services/Post-Go Live support (e.g., Employee Navigator Platform Management and Support, ACA Tracking and Reporting, Governance, Issue Resolution, and EDI File Maintenance)

Employee Navigator Value Add Solutions

• Develop and Document Process Flows, Workflows, and Business Rules
• Design and Develop Custom Inbound and Outbound Interfaces from Clients to Vendors
• Data Management/Data Audit
• System Validation and Auditing
• Carrier Billing Reconciliation
• Staff Augmentation
• Root Cause Analysis and Troubleshooting
• Employee Navigator Web-based or Instructor-led end-user education and training, including the development of custom material
• Additional Administrator Resources

EDI Services

• Coordination with carriers to obtain file specifications and transmission requirements
• File feed development per carrier specifications
• Testing to ensure file validation and accuracy, including scenario testing as required by the vendor
• Data validation and auditing to ensure records are in sync between carrier and HCM platform
• Ongoing support for EDI discrepancies and file updates
• Coordinate with carriers to obtain EDI file updates as a result of renewal changes
• Prepare and send open enrollment files to the carriers

Open Enrollment Services

• Overall project management of the renewal process, including timeline development, resource assignment and accountability, deployment, and wrap-up
• Conduct client discovery to gather renewals requirements and recommend best practices
• Configure site updates, including adding new plans, changing or terminating existing plans, and updating rates
• Conduct Quality Assurance testing to ensure optimal and accurate site performance
• Manage the open enrollment period by monitoring participation and activity, as well as troubleshoot enrollment issues as needed
• Assist with data validation post open enrollment to ensure accuracy prior to sending files to carriers