HCM Implementation

Partner with a market leader in HCM technology consulting and HR process implementation and consulting.

We’re proficient in core HR, Payroll, Benefits, and Workforce Management technology.

Our services are vendor-independent: Providence consultants have experience across multiple HCM solutions, including Ceridian (Dayforce), Ultimate (UltiPro), SAP Successfactors, bswift, PlanSource, ADP, Kronos, Benefitfocus, benefitsCONNECT, Employee Navigator, HRsoft, and more.

HCM Implementation Services

We offer a wide range of HCM implementation services. These are just some of our service offerings:

  • Project management, including program direction and PMO processes to optimize business objectives
  • System implementation consisting of expertise in configuration, imports of census/benefit election records, data discrepancy resolution, and interface setup
  • User Acceptance and System Integration Testing and System Functionality QA
  • Branding and customization of applications for a unique user experience
  • Training and user adoption initiatives Data mapping and conversion
  • EDI facilitation and triage

HCM Support Services

HCM support services offered by Providence:

  • System optimization and upgrades
  • Process improvement
  • Ongoing change management
  • Go-Live services/Post-Go Live support (e.g., platform management and support, ACA tracking and reporting, governance, issue resolution, and EDI file maintenance)
  • Report design and utilization assistance

Value Add Services

  • Develop and document process flows, workflows, and business rules
  • Design and develop custom inbound and outbound interfaces from clients to vendors
  • Data Management/Data Audit
  • System Validation and Auditing
  • Carrier Billing Reconciliation
  • Staff Augmentation
  • Root Cause Analysis and Troubleshooting
  • Web-based or Instructor-led end-user education and training, including development of custom material
  • Additional Administrator Resources

EDI Services

  • Coordination with carriers to obtain file specifications and transmission requirements
  • File feed development per carrier specifications
  • Testing to ensure file validation and accuracy, including scenario testing as required by the vendor
  • Data validation and auditing to ensure records are in sync between carrier and HCM platform
  • Ongoing support for EDI discrepancies and file updates
  • Coordinate with carriers to obtain EDI file updates as a result of renewal changes
  • Prepare and send open enrollment files to the carriers

Open Enrollment Services

  • Overall project management of the renewal process, including timeline development, resource assignment and accountability, deployment, and wrap-up
  • Conduct client discovery to gather renewals requirements and recommend best practices
  • Configure site updates, including adding new plans, changing or terminating existing plans, and updating rates
  • Conduct Quality Assurance testing to ensure optimal and accurate site performance
  • Manage the open enrollment period by monitoring participation and activity, as well as troubleshoot enrollment issues as needed
  • Assist with data validation post open enrollment to ensure accuracy prior to sending files to carriers

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