HCM Consulting

Human Capital Management Solutions: Optimize Human Resources From Recruiting to Retaining With HCM Technology

The experienced team at Providence Technology Solutions offers a broad scope of human capital management consultant services, including HCM implementation, HCM support, open enrollment services, EDI services, and much more.

Our services are vendor-independent: Providence consultants have experience across multiple HCM solutions, including Ceridian (Dayforce), Ultimate (UltiPro), SAP Successfactors, bswift, PlanSource, ADP, Kronos, Benefitfocus, benefitsCONNECT, Employee Navigator, and more.

Questions? Contact our experienced HCM consultants online, email info@theptsteam.com or call 904.719.8264 today.

Breakdown of Our HCM Solutions

As a market leader in HCM solutions, we offer the following services:

Here are details of each. We invite you to contact us to discuss specifics so we can provide tailored solutions to fit your company’s unique needs.

HCM Implementation Services

Service offerings include:

  • Project management, including program direction and PMO processes to optimize business objectives
  • System implementation consisting of expertise in configuration, imports of census/benefit election records, data discrepancy resolution, and interface setup
  • User Acceptance and System Integration Testing and System Functionality QA
  • Branding and customization of applications for a unique user experience
  • Training and user adoption initiatives
  • Data mapping and conversion
  • EDI facilitation and triage

HCM Support Services

These include:

  • System optimization and upgrades
  • Process improvement
  • Ongoing change management
  • Go-Live services/Post-Go Live support (e.g., platform management and support, ACA tracking and reporting, governance, issue resolution, and EDI file maintenance)
  • Report design and utilization assistance

HCM Value-Add Services

Choose from the following services:

  • Develop and document process flows, workflows, and business rules
  • Design and develop custom inbound and outbound interfaces from clients to vendors
  • Data Management/Data Audit
  • System Validation and Auditing
  • Staff Augmentation
  • Root Cause Analysis and Troubleshooting
  • Web-based or Instructor-led end-user education and training, including development of custom material
  • Additional Administrator Resources
  • Carrier Billing Reconciliation – read our case study below

EDI Services

These include:

  • Coordination with carriers to obtain file specifications and transmission requirements
  • File feed development per carrier specifications
  • Testing to ensure file validation and accuracy, including scenario testing as required by the vendor
  • Data validation and auditing to ensure records are in sync between carrier and HCM platform
  • Ongoing support for EDI discrepancies and file updates
  • Coordinate with carriers to obtain EDI file updates as a result of renewal changes
  • Prepare and send open enrollment files to the carriers

Open Enrollment Services

Choose from the following:

  • Overall project management of the renewal process, including timeline development, resource assignment and accountability, deployment, and wrap-up
  • Conduct client discovery to gather renewals requirements and recommend best practices
  • Configure site updates, including adding new plans, changing or terminating existing plans, and updating rates
  • Conduct Quality Assurance testing to ensure optimal and accurate site performance
  • Manage the open enrollment period by monitoring participation and activity, as well as troubleshoot enrollment issues as needed
  • Assist with data validation post-open enrollment to ensure accuracy prior to sending files to carriers
  • Download our free open enrollment guide to learn more about how to have a positive open enrollment experience

Our experienced team of HCM consultants are ready to help you achieve your goals using HCM technology. Contact our experienced team online, email info@theptsteam.com or call 904.719.8264 today.

HCM Consulting FAQs

What solutions do you provide human capital consulting for?

We provide human capital consulting services for the following solutions: Ceridian (Dayforce), Ultimate (UltiPro), SAP Successfactors, bswift, PlanSource, ADP, Kronos, Benefitfocus, benefitsCONNECT and Employee Navigator. As an IT consulting firm, we are not limited by technology solutions, as we are a collaboration of seasoned professionals who have worked with many vendors and solutions. If you use a solution that is not currently listed, that does not mean we do not have solutions available. And, no matter which HCM solution you use, as a software-independent consulting firm, we will maximize your investment in the application as we focus on quality elevation and cost reduction throughout the process. From start to finish, we provide complete transparency into our own processes, whether functional or technical. We’ve also created proprietary tools designed to provide you with first-class service, also from start to finish. To get started, contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss your company’s needs.

I see that you provide vendor-neutral human capital management consulting. How does that benefit my company?

As a vendor-neutral human capital management consulting firm, we work with a broad range of solutions, with our experienced HCM consultants providing high quality, software-independent recommendations. Being software-independent allows us to provide clients with a holistic look at today’s software choices, and then recommend an HCM solution based upon each client’s specific needs rather than on loyalty to a particular vendor. Our team has decades of experience in providing consulting services to guide clients through the selection, implementation and activation processes, and then providing post-live support and more.

Because we are vendor-neutral and software-independent, your company can proceed with confidence that our HCM consultants are making recommendations based upon how much they will benefit your company. These recommendations are made based upon the strengths and core competencies of a particular application, and how it dovetails with a company’s systems and structures, processes and procedures, needs, and goals. Being vendor-neutral gives us the freedom to recommend, implement, integrate and support your solution without any hidden agenda.

We have deep industry knowledge about and hands-on experience with these HCM solutions and more: Ceridian (Dayforce), Ultimate (UltiPro), SAP Successfactors, bswift, PlanSource, ADP, Kronos, Benefitfocus, benefitsCONNECT and Employee Navigator. Contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss how we can help your company.

What specific human capital consulting services do you provide?

We provide a broad range of HR advisory services, including:

  • Strategy evaluation and design: We identify business drivers; detail workforce makeup, scale, and scope; document your current and future state; conduct benchmark analysis and industry research; perform gap analysis; and provide purposed roadmaps with detailed project phases, governance and change management RACI, resources, expenditures, and any other strategy elements needed.
  • Diagnostic reviews (HR audits and HR technology audits): Consultants examine human resource systems with an objective eye, highlighting opportunities and providing in-depth recommendations.
  • Vendor selection services: Our vendor-neutral team will help you choose exactly the right HR roadmap for your company’s needs and vision, as well as provide consulting on infrastructure as a service (IaaS) and platform as a service (PaaS).
  • System optimization services: We help resolve your pain points and free up bottlenecks, and help you determine if you need a new system or if your processes simply need to be refreshed.
  • Human resource compliance audit support: Our experienced HCM consultants can analyze your internal systems, review third-party vendors, examine data changes, and more, and support you as these issues are managed.

HCM consulting services also include HCM implementation services, such as:

  • Project management services to optimize business objectives
  • System implementation services from configuration to interface setup
  • User acceptance and system integration testing
  • System functionality QA
  • Application branding and customization to create a unique user experience
  • User adoption initiatives
  • Training
  • Data mapping and conversion
  • EDI facilitation
  • EDI triage

We also offer a wide range of:

  • HCM support services, including system optimization and upgrades, process improvements, ongoing change management, and go-live and post-go-live support
  • HCM value-add services, including process flow, workflow and business rule documentation, plus customized inbound/outbound client/vendor interfaces, data audits and management, system validation and auditing, carrier billing reconciliation, staff augmentation, root cause analysis and troubleshooting, and more
  • Open enrollment services, from project management to client discovery, and from configuration to quality assurance testing, data validation and more

For more information, you can contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss how we can help your company.

How comprehensive are your human capital consulting services?

Providence Technology Services truly does offer comprehensive human capital consulting services, from reviews and analyses of your current systems and processes to post-live support of new implementations and beyond. Because we are software-independent, we offer these services for a broad range of HCM solutions, the best of what’s available today, and we can even help your company fill in the gaps in your IT staffing.

More specifically, we offer:

  • HR advisory services: These focus on improving both the effectiveness and efficiency of your HR systems and processes, with the end result being technology and process alignment to dovetail with your business’s unique needs and goals.
  • HCM implementation services: Your company will benefit by partnering with Providence Technology Solutions, a market leader in HCM technology consulting and HR process consulting and implementation.
  • HR, HRIT and IT resources and staff augmentation: We fill in your IT staffing gaps in a timely way, using our database of more than 20,000 qualified candidates with a complete range of technology expertise.
  • Data auditing and data migration: Our HR consultants scrub, migrate and maintain data, crucial because valid, consistent data serves as the foundation of every business application.

Contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss the services your company needs.

Can your HCM consultants provide customized solutions?

Absolutely! For each of our clients, we focus specifically on their unique pain points and challenges, and then our software-independent HCM consultants provide solutions that position each client for the greatest success. We focus on providing the best value possible throughout and, as a software-independent HCM consulting firm, we formulate recommendations based on what’s best for your company and your unique situation. How? After examining your pain points and challenges, we compare them to solutions offered by leading HCM applications, selecting and recommending what dovetails with your needs and goals, systems and structures, processes and procedures. No two companies are alike, so why should their HCM systems be carbon copies of one another? Contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss how we can help your company.

If we choose you as our human capital management provider, how will you help to ensure smooth HCM implementation?

Our HR technology advisors are available to guide and support your company from start to finish, from selecting the right HCM solution for your unique needs to implementing the solution, providing  go-live support, post-live support and much more. Because our HCM consultants are vendor-neutral, our focus is on creating the best solutions, systems and processes for your company’s needs, rather than simply implementing an out-of-the-box solution, and that philosophy permeates all we do.

If you’ve had a less-than-optimal implementation experience with a company or product in the past, our experienced human capital management consultants will help you identify areas where the implementation was problematic, including the point at which the process first went wrong. Potential issues range from faulty timing of the implementation—whether that means when the implementation took place to how quickly and in what phases—to how well the solution was or wasn’t optimized to the quality of staff training and go-live support, post-live support and more.

Using this intelligence, our HCM consultants will tailor the best solution for your company to create the optimal process, experience and end results. Components of the actual implementation process include:

  • Legacy Data Dictionary
  • Configuration
  • Census/benefit election record imports
  • User acceptance testing
  • System integration
  • Data discrepancy resolution
  • Interface setup

We provide careful attention to each of these implementation elements, and can guide you through application branding, application customization, user adoption initiatives, training, data mapping and conversion, EDI facilitation and triage, and much more. Let’s talk! You can contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss how we can help your company.

What training services can we expect from your HCM consultant team?

We offer end-user training and education, giving you the choice between web-based training, training sessions led by an experienced instructor, or a combination of both. Besides training you on your new HCM solution, our consultants can can also develop customized material that specifically addresses your internal systems, processes and procedures. As part of our HCM support services, we can help with process development and documentation, workflow development and documentation, business rules and more.  Plus, we offer go-live and post-go-live services, helping to ensure that all is implemented and optimized for maximum value. If there are specific issues that you want emphasized in your training, just let us know. For more information, contact us online, or email us at info@theptsteam.com or call 904.719.8264 to discuss how we can help your company succeed.

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