HCM Consulting

Human Capital Management Solutions: Optimize Human Resources From Recruiting to Retaining With HCM Technology

The experienced team at Providence Technology Solutions offers a broad scope of human capital management consultant services, including HCM implementation, HCM support, open enrollment services, EDI services, and much more.

Our services are vendor-independent: Providence consultants have experience across multiple HCM solutions, including Ceridian (Dayforce), Ultimate (UltiPro), SAP Successfactors, bswift, PlanSource, ADP, Kronos, Benefitfocus, benefitsCONNECT, Employee Navigator, and more.

Questions? Contact our experienced HCM consultants online, email info@theptsteam.com or call 904.719.8264 today.

Breakdown of Our HCM Solutions

As a market leader in HCM solutions, we offer the following services:

Here are details of each. We invite you to contact us to discuss specifics so we can provide tailored solutions to fit your company’s unique needs.

HCM Implementation Services

Service offerings include:

  • Project management, including program direction and PMO processes to optimize business objectives
  • System implementation consisting of expertise in configuration, imports of census/benefit election records, data discrepancy resolution, and interface setup
  • User Acceptance and System Integration Testing and System Functionality QA
  • Branding and customization of applications for a unique user experience
  • Training and user adoption initiatives
  • Data mapping and conversion
  • EDI facilitation and triage

HCM Support Services

These include:

  • System optimization and upgrades
  • Process improvement
  • Ongoing change management
  • Go-Live services/Post-Go Live support (e.g., platform management and support, ACA tracking and reporting, governance, issue resolution, and EDI file maintenance)
  • Report design and utilization assistance

HCM Value-Add Services

Choose from the following services:

  • Develop and document process flows, workflows, and business rules
  • Design and develop custom inbound and outbound interfaces from clients to vendors
  • Data Management/Data Audit
  • System Validation and Auditing
  • Carrier Billing Reconciliation
  • Staff Augmentation
  • Root Cause Analysis and Troubleshooting
  • Web-based or Instructor-led end-user education and training, including development of custom material
  • Additional Administrator Resources

EDI Services

These include:

  • Coordination with carriers to obtain file specifications and transmission requirements
  • File feed development per carrier specifications
  • Testing to ensure file validation and accuracy, including scenario testing as required by the vendor
  • Data validation and auditing to ensure records are in sync between carrier and HCM platform
  • Ongoing support for EDI discrepancies and file updates
  • Coordinate with carriers to obtain EDI file updates as a result of renewal changes
  • Prepare and send open enrollment files to the carriers

Open Enrollment Services

Choose from the following:

  • Overall project management of the renewal process, including timeline development, resource assignment and accountability, deployment, and wrap-up
  • Conduct client discovery to gather renewals requirements and recommend best practices
  • Configure site updates, including adding new plans, changing or terminating existing plans, and updating rates
  • Conduct Quality Assurance testing to ensure optimal and accurate site performance
  • Manage the open enrollment period by monitoring participation and activity, as well as troubleshoot enrollment issues as needed
  • Assist with data validation post-open enrollment to ensure accuracy prior to sending files to carriers

Our experienced team of HCM consultants are ready to help you achieve your goals using HCM technology. Contact our experienced team online, email info@theptsteam.com or call 904.719.8264 today.

Let Us Find Your
Ideal Solution.

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